Let’s start with weather woes. The polar vortex. Our new word for winter 2014.  Wind chills of 20-30 below zero in Kentucky. Kentucky! It was so cold; my daughter said she understood how people die of hypothermia. It was so cold; I wanted to cry. Our garage was 32 degrees one morning, then 22 degrees the next. The garage! Once we made it home from work, my husband and I had no desire to go back out in the cold.

Then, surprise – no hot water. Calls to the plumber. Running the cold water for hours. Finally, a break – the hot water returns. The plumber calls my husband and advises, “Buddy, you need to get a garage heater.” My hairdresser said the same thing. I think hairdressers and plumbers are pretty smart people. We made a note. Also decided to drip the water during the day too, not just at night. We’d heard enough frozen pipe stories from friends and coworkers. And we’d almost become a frozen pipe statistic ourselves!

But ah, relief is on the way. A trip to Florida, booked months ahead. No delays reported in Lexington. So OK there. Going through Atlanta. Yes, it was cold there, but surely no weather delays further south. Wrong!  And wrong!

First flight, in Lexington, had an inbound flight from Detroit. Delayed. Delayed some more. Finally cancelled. We were told the small regional jets could not fly in the super cold weather in Detroit. They’d all been grounded. True? I don’t know. Next flight out – 6 hours.

We were lucky. We could go back home, only five minutes from the airport. We felt lucky again that we actually got on our new flight which was only delayed a bit longer. We thought we’d dodged a bullet.

Then Atlanta. Was I crazy to think that the busiest airport in the world would not be affected by delayed and cancelled flights all over the polar vortex? Turns out, yes. Not only that, but turns out it was so cold that gates were malfunctioning and closed, so if you were lucky enough to get on the ground in Atlanta, you might get stuck on the tarmac, missing your connection.

One flight attendant whispered to me that on her last flight there had been a riot. The passengers got angry and frustrated after being on the tarmac for over an hour, waiting for a gate, when they could see gates obviously open. One guy threw a cell phone at the closed door. Others yelled and cursed. She was obviously shaken by the whole experience. I think she just needed somebody to vent to.

Fortunately, that was not our experience. Our connecting flight was delayed again and again. Our gate was changed again and again. You started seeing familiar faces.  Soon people started chatting, telling stories of their weather woes and flight delays throughout the country. Stories about where they’d been and where they were going. Finding out about their vacation plans.

We were charging our phones and a lady came by and meekly asked if she could borrow our charger. She was nearly out of juice and needed to call her friend who was picking her up. We agreed and started chatting with her.

Then others came and plugged their phones in and asked us to watch them. One lady was hard of hearing and disabled, so after flight announcements were made, my  husband would repeat them to her. We also made sure she got a wheelchair to make the trek to the next gate.

During all of this we heard one man talking to his wife on his cell phone (which we had been watching for him). ”It’s OK,” he assured her. “I’m making lots of new friends.” That summed it up.

It was camaraderie during adversity. No one got mad. No one swore and we helped with cell phones, so no one had to throw them!

After we finally arrived in Florida at 2:00 a.m., nine hours later than our originally scheduled arrival time, we felt grateful. All some got in Atlanta were blankets. It would be another two hours before we got to our place, and got ready for bed. But at the end of the day, my husband’s conclusion  — “It wasn’t that bad. We maintained our balance.”

And that was the lesson for us. When in a crisis– help each other, make new friends, keep your balance.

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