Just finished reading American Turnaround (Business Plus) by Ed Whitacre. I saw Ed on The Daily Show and his common sense approach to complex business problems got my attention.
He was tapped by the Obama administration to come out of retirement and help turn around General Motors after the 50 billion dollar TARP bailout. Not to give away the ending, but I think most of you know that he did it. All the money was repaid to the taxpayers and GM began turning a record profit.
When Ed was first charged with rescuing the failing industry, he knew next to nothing about car companies (previously he was the CEO of AT&T—also a success story). He started out his fact-finding mission at GM with lots of conversations. “What went wrong?” was among the key questions he’d ask the GM team.
For nearly six months he gathered information and analyzed it. He discovered one important detail that he felt was at the bottom of the problem. There was a “matrix” like structure in the company where “everybody reported to nobody and nobody reported to anybody.” This lack of accountability within the organization ultimately affected the outcome of the product. This not so small detail would become the fulcrum around which the new organization would turn. It was the beginning of the new GM.
This and all the other business principles that Ed used to rescue GM apply to any sized business, whether supersized like GM, or the more common small businesses that you and I are more likely to be a part of. That’s one way that we can extrapolate learning tips from American Turnaround.
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When you see a therapist for the first time, we too, have to make a complete analysis – top to bottom. We hold conversations to gather information. Instead of analyzing a corporate structure, we’re analyzing your life.
How’s your mood? Depressed? Anxious? How are you sleeping? How’s your alcohol use? Other substances? How do you handle disagreements with your spouse? Your kids, friends, and family? How do you parent? Permissive or authoritarian? Do you love/hate/just tolerate your job? Those are just a sampling of the patterns we look for and assess from.
Don’t be afraid to ask a therapist to open up your hood and take a look around. You too, could be on the cusp of a turnaround.
Sanity now!
